Refund and Returns Policy
At viproom.cy, we strive to provide our customers with the best quality nail products and services. However, if you are not completely satisfied with your purchase, we are here to assist you. Please read our Refund and Returns Policy below for more information.

1. Returns

Eligibility for Returns:
We accept returns for unused and unopened products within 14 days of purchase. If your product is damaged or defective upon arrival, please contact us within 7 days of receiving your order.
Non-returnable Items:
For health and safety reasons, we cannot accept returns on used or opened products, including nail polish, nail tools, and other personal care items.
Return Process:
To initiate a return, please contact our customer service team at vip.premiumgel@gmail.com with your order number and a description of the issue. We will guide you through the return process and provide instructions on how to send your items back to us.
Condition of Items:
To be eligible for a return, items must be in their original packaging and in resellable condition. Please ensure the product is securely packaged to avoid any damage during return shipping.

2. Refunds

Refund Eligibility:
Once we receive your returned item and verify its condition, we will process your refund. If the return is approved, a refund will be issued to your original payment method. Refunds will be processed within 7–10 business days.
Shipping Costs:
Please note that shipping costs are non-refundable, unless the return is due to a mistake on our part (such as sending the wrong product or a defective item).
Partial Refunds:
In certain cases, such as if the item shows signs of use or damage, we may issue a partial refund at our discretion.

3. Defective or Incorrect Items

Damaged or Incorrect Products:
If you receive a damaged or incorrect item, please notify us within 7 days of delivery. We will cover the return shipping costs and offer you a full refund or replacement as per your preference.
Product Photos:
For damaged or incorrect items, please provide clear photos of the product and packaging as part of your return request.

4. Exchanges

Exchanges:
We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the replacement item.

5. Shipping

Return Shipping Costs:
You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. We recommend using a tracked shipping service to ensure the safe return of your item. We are not responsible for items lost in return transit.
International Returns:
For international orders, you are responsible for return shipping costs. Customs duties or taxes incurred during the return process are the responsibility of the customer.

6. Contact Us

If you have any questions or need assistance with a return or refund, please reach out to our customer service team:

Email: vip.premiumgel@gmail.com
Phone: +357 97 888 652
Address: Ayiou Dimitriou 91, Paralimni 5281, Cyprus
Business Hours: Monday to Saturday, 9:00 AM to 7:00 PM (local time)

We appreciate your business and will do our best to resolve any issues quickly and efficiently!

By purchasing from viproom.cy, you acknowledge that you have read and agreed to this Refund and Returns Policy.

Thank you for shopping with us!